Our Privacy Policy: How We Protect Your Data at Tutu Moi
We believe that transparency is just as important as the craftsmanship behind our designer tulle skirts. When you choose Tutu Moi, you are not just investing in a beautiful garment; you are placing your trust in our brand, and we take that responsibility seriously. We have designed this policy to clearly explain how we handle your information, ensuring you can browse our collection and place orders with complete peace of mind.
What Personal Data We Collect
When you browse our tutu skirt collection or place an order, we collect your name, email, shipping address, and payment details. We only gather what is necessary to process your order and provide customer support. We never collect excessive information, and we believe in asking only for the details that genuinely help us deliver a flawless experience to your doorstep.
Information you provide directly
This includes any details you actively share with us, such as your contact information during checkout or when you sign up for our newsletter. It also covers the measurements or customisation notes you might include when ordering a bespoke designer tulle skirt, as well as any correspondence you send to our customer care team.
Automatically collected technical data
As you navigate through our pages, our systems automatically receive standard internet log information, including your IP address, browser type, and device characteristics. This technical data helps us ensure our website displays perfectly whether you are browsing on a mobile phone or a desktop computer, and it assists us in keeping our site secure against unauthorised access.
How We Use Cookies and Tracking
Our website uses small text files to remember your preferences and items left in your shopping cart. We use both session cookies, which expire when you close your browser, and persistent cookies for functionality like remembering your wishlist of designer tulle skirts. These tools allow us to offer a seamless shopping experience, so you can pick up exactly where you left off when you return to our site.
Strictly necessary cookies
These cookies are essential for the basic operation of our online boutique. They enable core functions such as keeping items in your basket while you shop, navigating between product pages, and accessing secure areas of the website. Without these cookies, we simply could not provide the reliable service you expect from a luxury brand.
Performance and functionality cookies
These cookies allow us to remember the choices you make, such as your preferred currency or region, so we can tailor your experience to the United Kingdom market. They also help us test new designs and layouts to see how our community responds, always with the goal of making your journey from browsing to unboxing as delightful as possible.
Analytics and Performance Monitoring
We use anonymised data to understand how visitors interact with our latest tutu skirt pages. This helps our team see which styles resonate most with our United Kingdom audience without identifying individual users. By observing broad trends rather than personal behaviour, we can focus our creative energy on designing the silhouettes and colours you love most.
Google Analytics usage
We employ Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to track things like the number of visitors to the various parts of the site and how they found us. This information is only processed in a way that does not identify anyone directly.
Anonymisation of IP addresses
We have implemented IP anonymisation across our analytics tools. This means your full IP address is never written to disk or stored in our reporting databases. The final octet of the address is truncated before any processing occurs, rendering the information completely anonymous while still allowing us to understand geographic trends within the United Kingdom.
Third-Party Services We Rely On
To deliver your Tutu Moi parcel, we share necessary details with Royal Mail and DPD. Payment processing is handled securely via Stripe and PayPal, and we never see your full credit card number. We select our partners meticulously, ensuring they meet the highest standards of data protection and align with our commitment to safeguarding your information.
Payment gateways: Stripe and PayPal
When you complete a purchase, your payment information is transmitted directly to Stripe or PayPal via an encrypted connection. These providers are certified to PCI Service Provider Level 1, the most stringent level of certification. Our team never has access to your sensitive financial credentials, and we do not store your card details on our servers.
Shipping partners: Royal Mail and DPD
To ensure your designer tulle skirt arrives in pristine condition, we provide our courier partners with your name, delivery address, and contact details. This data is used exclusively for the purpose of fulfilling your shipment and providing tracking updates. Our partners are contractually obligated to handle your data securely and delete it once the delivery is confirmed.
Your Rights Under UK GDPR
As a customer based in the United Kingdom, you have the right to access, rectify, or erase your personal data. You can also object to processing and request data portability by contacting our team directly. We are fully committed to upholding these rights, and we will respond to any legitimate request promptly and without unnecessary delay.
Right to access and portability
You are entitled to request a copy of the personal information we hold about you, and you may ask us to transfer that data in a structured, commonly used format to another organisation. This empowers you to maintain control over your information, and we will provide this data free of charge within one month of receiving your verified request.
Right to erasure and objection
In certain circumstances, you can request that we delete your personal data from our systems. You also have the right to object to processing activities, including profiling or direct marketing. If you wish to exercise any of these rights, simply reach out to our team, and we will guide you through the straightforward process.
How Long We Keep Your Data
We retain order records for six years to comply with HMRC tax regulations, but we anonymise browsing data much sooner. We never keep sensitive payment information on our servers after a transaction is complete. Our retention schedule is designed to meet our legal obligations while minimising the amount of time we hold onto your personal details.
Order retention period for HMRC compliance
Under United Kingdom tax law, we are required to keep records of all transactions, including invoices and receipts, for a minimum of six years from the end of the last company financial year in which the transaction occurred. This includes your name, billing address, and purchase history, but it does not include payment card data, which is never stored by us.
Marketing preferences retention
If you subscribe to our newsletter, we will retain your email address and preferences until you choose to unsubscribe. You can withdraw your consent at any time by clicking the link in any marketing email we send, and we will immediately stop sending you promotional communications while still maintaining any records required by law.
Contacting Our Team
If you have questions about this policy or your personal data, you can reach out to our team via email or post. We are registered with the Information Commissioner’s Office (ICO) in the United Kingdom. We welcome your enquiries and are always happy to discuss how we protect your privacy while you enjoy our collection.
Email and postal contact details
You can email us directly at [email protected] for any privacy-related requests or concerns. If you prefer traditional correspondence, please send your letter to our registered business address, which we will gladly provide upon email request. We aim to acknowledge all privacy enquiries within two working days.
ICO registration reference
As a responsible data controller, we are registered with the Information Commissioner’s Office and comply with all relevant data protection legislation applicable in the United Kingdom. Our registration details can be verified on the ICO’s public register, demonstrating our formal commitment to upholding your rights and maintaining the highest standards of data governance.
We treat your privacy with the same care and attention to detail that we put into every layer of tulle in our skirts. From the moment you land on our homepage to the day your order arrives, we have woven robust protections into every step of your journey. Thank you for trusting Tutu Moi with your data, and we look forward to delighting you with our designs for many seasons to come.